1. General provisions

1.1 These Terms of Purchase and Sale of Goods (hereinafter – the Terms) govern the use of the solidgoldshop.com website and determine the procedure for shopping at solidgoldshop.com. solidgoldshop.com reserves the right to modify these Terms at its sole discretion at any time. All changes to the Terms come into effect from the moment the Terms are changed. By using the website, you confirm that you agree to the Terms and any changes to them. We recommend that you review these Terms and Conditions each time you use our website and before placing an order. If you do not agree to the Terms, you must stop using the solidgoldshop.com website.

1.2. These Terms and Conditions, after the buyer agrees to them (i.e. after familiarizing himself with the Terms of Sale and Purchase of Goods and ticking the box next to the statement “I have familiarized myself with and agree to the Terms and Conditions of Sale and Purchase of Goods”), is a binding legal document for the parties, which sets out the rights and obligations of the buyer and seller, conditions of purchase and payment for goods, order of delivery and return of goods, responsibility of the parties and other provisions related to the purchase and sale of goods in the solidgoldshop.com online store.

1.3. You have the right to buy in our online store:

1.3.1. Legal entities;

1.3.2. Active natural persons, that is, persons who have reached the age of majority, whose capacity is not limited in accordance with the procedure established by law;

1.3.3. Minors between the ages of 14 and 18, but only with the consent of their parents or guardians, except in cases where they dispose of their income independently;

1.3.4. All Mr. 1.3.1-1.3.3. Authorized representatives of specified persons.

1.4. By agreeing to the Terms, the buyer confirms that, based on the Terms 1.3. point, he has the right to buy goods in the solidgoldshop.com online store.

2. Trade territory

2.1. In the online store solidgoldshop.com, sales are carried out on the territory of the United Kingdom. The goods may be sold to the buyer outside the United Kingdom subject to the seller’s consent.

3. Procedure for purchasing goods

3.1. The buyer can purchase goods by registering in the online store solidgoldshop.com by entering his registration name and password, however, registration is not mandatory. The buyer, in the specified information fields, must specify the data necessary for the proper fulfillment of the order.

3.2. By agreeing to these Terms and Conditions, the buyer confirms that he agrees that the personal data specified by him will be processed for the purposes of selling goods in the online store solidgoldshop.com, in accordance with the procedure established by legislation.

3.3. The seller does not disclose or distribute the buyer’s information. However, the seller reserves the right to provide the buyer with information about new products, special offers, seller partners, information about sold goods and services, and to use this information for the purposes of analysis of the seller’s activities and direct marketing (unless the buyer notifies in the specified manner that he does not wish to his personal data would be processed for direct marketing purposes). The buyer’s information can be disclosed only after receiving the buyer’s consent, or if required by law or in execution of a court decision, as well as if the buyer has violated or failed to comply with the terms of purchase of goods, if the disclosure of information is necessary to recover the buyer’s indebtedness or recover losses and other legal provisions cases. The seller reserves the right to disclose information to the seller’s partners in accordance with the procedure provided for in these Terms and legal acts.

3.4. When delivering the goods, the seller has the right to demand that the person delivering the goods, the courier or the postal worker, be presented with the buyer’s identity document for proper identification of the person’s identity.

4. Goods purchase and sale agreement

4.1. The contract between the buyer and the seller is considered concluded from the moment when the buyer chooses the item to be purchased, puts it in the shopping cart, registers in the solidgoldshop.com electronic store, specifies all the necessary data and makes the payment. Payment is considered completed from the moment the funds are actually credited to the seller’s bank account.

4.2. The seller reserves the right to consider the purchase and sale agreement not concluded if the buyer does not specify all the necessary data or parameters of the delivery or ordered goods, makes incomplete or partial payment, or for other objective reasons specified in these Terms and Conditions, the purchase and sale agreement cannot be concluded.

5. Buyer’s rights and obligations

5.1. The buyer has the right to purchase goods in the solidgoldshop.com online store in accordance with the procedure set forth in these Terms and other information sections of the seller’s online store.

5.2. The buyer has the right to cancel the contract of sale of goods concluded with the solidgoldshop.com online store by contacting the seller and receiving the return code and instructions no later than 14 (fourteen) days from the day of delivery of the goods. The return guarantee does not apply to goods manufactured according to the Buyer’s individual order (i.e. goods not from the assortment offered for sale by the Seller on the website solidgoldshop.com).

5.3. The buyer can exercise the right provided for in Clause 5.2 of the Terms and Conditions only if the product has not been damaged, damaged or worn, the product is in its original packaging and the buyer has all the original documents.

5.4. The buyer must pay for the goods and accept them in accordance with the procedure established by these Terms.

5.5. After registering, the buyer undertakes not to transfer his login data to third parties. If the buyer loses his login data, he must immediately inform the seller about this via the means of communication specified in the “Contacts” section.

5.6. If the registered buyer’s data in the registration form changes, he must update it immediately.

5.7. The buyer, using the solidgoldshop.com online store, undertakes to comply with these Terms, other rules specified in the online store and not to violate the legal acts applicable to the transaction.

5.8. The buyer undertakes to carefully read the product description information. By purchasing the product, the buyer agrees with the product specification, description and other product purchase information.

5.9. The buyer understands that the parameters of set gemstones indicated on the website (e.g. diamond color or clarity) may in certain cases differ from the parameters given to the gem or product due to the fact that assay houses, when evaluating set gems, allow their evaluation to be subject to error.

5.10. The buyer understands that the photos and texts of the products may differ slightly from the real image. If the item received corresponds to the price paid and the changes are minor, solidgoldshop.com is not responsible for these possible errors in visual and textual material.

5.11. The ring size can be changed at no extra charge for the first time if the ring design allows it (i.e. the ring has no side stones, etc.). The buyer should consult about the possibility of changing the size of the ring.

6. Seller’s rights and obligations

6.1. The seller undertakes to enable the buyer to use the services provided by the online store solidgoldshop.com under the conditions set out in these Terms and Conditions and the online store.

6.2. If the buyer attempts to harm the stability and security of the online store or violates his obligations, the seller has the right to immediately and without warning limit or suspend his access to the online store or, in certain cases, cancel the buyer’s registration.

6.3. In case of important reasons, the seller can temporarily or completely stop the operation of the online store without prior notice to the buyer.

6.4. The seller has the right to cancel the order without notifying the buyer in advance, if the buyer does not provide all the data necessary to fulfill the order and it is not possible to contact the buyer on the phone or e-mail indicated by him, as well as if the full payment has not been made. In this case, the term of delivery of the goods starts counting from the moment of providing all the information and/or payment. The seller has the right to cancel the order without prior notice to the buyer if the seller fails to contact the buyer within five (5) business days.

6.5. The seller undertakes to respect the buyer’s right to the security of his data and to use the buyer’s data only in accordance with these Terms and applicable legal acts.

6.6. The seller undertakes to deliver the goods ordered by the buyer to the address specified by the buyer in accordance with the procedure set out in these Terms.

6.7. The seller, unable to deliver the ordered goods to the buyer due to important circumstances, undertakes to offer an analogous or as similar as possible product. If the buyer refuses to accept an analogous or similar product, the seller undertakes to return the money paid to the buyer within seven (7) working days, if payment has been made.

7. Personal data protection and security

7.1. Your name, phone number, delivery address, e-mail We ask for your email address, your age and payment method information so that we can fulfill your order.

7.2. In order to further develop and improve this website, we may conduct surveys and otherwise request information about how our website is used.

7.3. The data you provide will enable both us and the entities processing it to fulfill your order and provide our services.

7.4. We may also send you information about our products, services and details of promotions and special offers.

7.5. If you do not wish to be contacted for marketing purposes, please notify us accordingly by email. email info.solidgoldinvest@gmail.com

7.6. By using this website, you agree that:

7.6.1. In order to discuss your order or answer a question you have submitted, you would be contacted by email. by mail or telephone;

7.6.2. the necessary information would be passed on to the shipping service in case it needs to contact you regarding the delivery of your order.

7.7. By choosing to make a purchase on our website solidgoldshop.com, you acknowledge that you agree to these Terms of Purchase and consent to the aforementioned information being provided to the shipping service, which may store that information for accounting purposes.

7.8. We are very pleased that we are able to handle your data with the utmost care and ensure that any information you provide will be handled with due discretion and in accordance with the UK Data Protection Act. Therefore, we will not sell your personal data to third parties, nor will we use them for purposes that are not related to the relationship between the company and the client.

7.9. The information you have provided to us will be used for the following purposes:

7.9.1. To ship your order;

7.9.2. Provide the delivery service with details of the place of delivery and your contact details so that, if necessary, it can contact you and verify that it was you who submitted the order; also to confirm receipt or resolve any issues;

7.9.3. Correspond by email in the future regarding possible offers that may be of interest to you (provided your prior consent has been obtained).

7.10. Any elements of the information you provide are used only to confirm your identity and to promptly deliver your order. All data provided by you is processed firmly and carefully in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania. Such processing is not a review of your creditworthiness and will not affect your credit risk score or creditworthiness itself.

7.11. You can request a copy of the personal data we hold about you by sending a request to info.solidgoldinvest@gmail.com.

7.12. One of our policies is to ensure your personal security when you use our services. We therefore make every effort to ensure that our transactions are processed securely and that the personal data you provide is kept secure. All processed information is encrypted and transmitted through secure Internet communication channels.

7.13. In order for you to be aware, we inform you that in order to be able to encrypt the personal data and other classified information that you send to us, we use the standard cryptographic protocol SSL (secure sockets layer) for data transmission over the Internet. In addition, we make every effort to keep the technology up-to-date as innovations arise, thus ensuring the highest possible level of security for your personal data.

7.14. Although we make every effort to ensure the security and safety of the information you send, we also recommend that you use a private channel for Internet access. If you are using a public computer or connecting over a shared public network, always ensure that you are truly logged out at the end of your login session, and close all browser windows before leaving your computer after completing an order or session. These measures will ensure that your personal data cannot be retrieved from the computer you used.

7.15. Also, it is very important that you do not disclose your passwords to anyone. Please note that anyone who knows or can see your password will be able to log into your account at any time as if they were the primary user. Therefore, it is advisable to create a different password for each Internet account.

7.16. In cases where you are asked to create or choose a password, it is best to use a combination of letters and numbers. We also recommend that you avoid using common dictionary words or easy-to-guess concepts, such as your name, address, date of birth, or other easily identifiable personal information. Finally, to ensure continued security, it is a good idea to change your password regularly.

8. Price of goods and payment procedure

8.1. All prices on solidgoldshop.com are in pounds. 20% value added tax (VAT) is included in the specified product price.

8.2. The buyer pays for the goods at the time of placing the order through the bank’s online system, PayPal system, bank transfer, credit card.

8.3. The seller reserves the right not to execute the order if incomplete order or payment information is provided or incomplete payment is made.

8.4. By approving the Terms and Conditions, the buyer agrees that the documents for the purchase of the goods will be presented to him at the time of delivery or collection of the goods. After placing the order, the buyer can see and print the information related to prepayment in the created personal account (if the buyer chooses to create one). The buyer’s personal account indicates the selected goods, their quantity, discounts, the final price of the goods, delivery and other fees and other information necessary for accounting.

8.5. The buyer and the seller agree that after the buyer submits an order for the product and the seller confirms it, the price of the product may change, taking into account objective indicators that affect the price of the product, such as an increase in the cost price of the product, a technical error in information systems, additional costs related to the sale of the product to the buyer. In such a case, if the buyer does not agree to purchase the product at a new price, any of the parties, having notified the other party, has the right to terminate the contract of purchase and sale of the product. The parties agree that losses related to the termination of the sales contract in accordance with the procedure provided for in this clause shall not be compensated.

9. Delivery of goods

9.1. The goods are delivered to the buyer by mail, courier, messenger or other authorized representative of the seller. The goods are delivered within the United Kingdom. With the consent of the seller, the goods can be delivered outside the United States. In cases provided by the seller, goods can be delivered free of charge.

9.2. The buyer undertakes to indicate the exact place of delivery of the goods.

9.3. The buyer undertakes to accept the goods himself. In the event that he cannot receive the goods himself, and the goods have been delivered to the specified address, the buyer has no right to make claims against the seller regarding the delivery of the goods to the wrong entity. Accordingly, upon delivery of the goods to the address specified by the buyer, the goods will be deemed to have been properly delivered to the buyer.

9.4. The seller provides the goods to the buyer in accordance with the terms specified in the product descriptions and solidgoldshop.com. These terms are preliminary and do not apply in cases where the seller does not have the required items in stock. At the same time, the buyer agrees that the delivery of the goods may be delayed due to unforeseen circumstances beyond the seller’s control.

9.5. In all cases, the seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the buyer or are delivered late due to the buyer’s fault or due to circumstances beyond the seller’s control.

9.6. During the delivery of the goods to the buyer, the buyer must check the condition of the shipment and the goods(s) together with the seller or his authorized representative and sign the delivery-acceptance document. After the buyer signs the shipment transfer-acceptance document, it is considered that the shipment is delivered in a suitable condition, there are no damage to the goods, the basis of which cannot be attributed to a factory defect, and there are no inconsistencies in the package of the product(s) (such as can be determined during the external inspection of the goods). Upon noticing that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the product(s) is damaged and/or the product(s) is not properly assembled, the buyer must note this in the shipment transfer-acceptance document and , in the presence of the seller or his representative, to draw up a free-form act of violation/nonconformities of the shipment and/or product(s). If the buyer does not perform these actions, the seller is exempted from responsibility towards the buyer for damage to the goods, if these discrepancies can be determined during the external inspection of the goods and, accordingly, the goods are considered to be delivered in good condition and of good quality.

9.7. If the buyer wishes, the buyer can pick up the goods at the address specified by the seller. After the buyer collects the goods at the address specified by the seller, it will be considered that the goods have been properly delivered to the buyer and meet the requirements agreed by the parties. Such collection of goods from the seller is subject to the conditions provided for in Clause 8 of the Terms and Conditions related to the delivery, inspection and collection of goods.

10. Product quality guarantee

10.1. The characteristics of each item sold by solidgoldshop.com are generally indicated in the item description attached to each item. The actual product features produced and sold may differ slightly from those shown on solidgoldshop.com.

10.2. The seller is not responsible for the fact that the color, shape or other parameters of the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the buyer.

10.3. The parameters of fixed gems specified on the website (e.g. diamond color, weight or clarity) may in some cases differ from the parameters given to the gem or product, because the Lithuanian Chamber of Tasting, when evaluating fixed products, gives our assessment a probability of error.

10.4. The quantities of goods shown in the online store in the photos are not always related to the price of the goods – the price of more than one unit of the goods may be shown. Measurement units are specified in the product description.

10.5. The seller guarantees the quality of the goods, therefore, a 2-year warranty is provided for the manufacturing defect of jewelry from the date of purchase.

10.6. The buyer is informed that jewelry scratches when in contact with each other or other surfaces, it is advised to keep them separately from each other, avoid contact with sharp objects, protect against impacts, and other possible mechanical problems. Jewelry should also be protected from contact with chemicals, sudden temperature changes, heat, salt-saturated or chlorinated water. Jewelry, especially if not worn or stored in a humid room, can change its color and oxidize. These changes are not considered non-compliance of the product with quality requirements. In order not to damage the surface of the jewelry, it must be cleaned only with special cleaners and tools.