RETURNING THE GOODS

 

We want you to be satisfied with your purchases and our work. Therefore, if for any reason you are not satisfied with the product, we will return the money you paid.

 

 

We offer our customer a return period of up to 14 calendar days from the day of receipt of the product.

 

 

Within 14 days from the day of receiving the goods, you can:

 

1. Change the product to another model;

 

2. To recover the money paid for the product.

 

 

Before returning the product, you must contact us for the product return code and instructions by email: info.solidgoldinvest@gmai.com

 

Refunds are made within 14 working days after our quality specialist inspects the product and ensures that the product is intact. Please note that used, modified (including engraved according to the customer’s request), changed or damaged goods are not accepted for return. It is necessary to have the product return code, return the original packaging, quality certificate and keep the labels intact.

 

Goods made to individual order (i.e. goods not from the range offered for sale by the Seller on the website solidgoldshop.com) are not returnable.

 

To ensure a safe return, do not write “jewelry” or any words that could give away the contents or value of the package on the package.

 

 

 

Important! Transport costs when returning goods are paid by the buyer. The goods must be insured for the full value of the item.

 

Attention! If you partially paid for the product with a discount coupon, the coupon and the additional amount paid will be returned. Gift vouchers cannot be exchanged for cash.